Software & Tools

Support Policy

U.S. Army Corps of Engineers (USACE) Users: Technical support for all Risk Management Center (RMC) software users within USACE is provided through an annual subscription service. Subscribing offices can expect to receive full support from RMC staff in the application and use of the software. Subscribing offices may request support by calling RMC, sending a direct email, or by emailing the appropriate address listed below.

Non-USACE Users: The RMC does not support software for non-USACE users.

Reporting Software Errors: The reporting of suspected software errors is not subject to the support restrictions outlined above. We are continuously working to improve the performance of RMC software and possible bugs should always be reported directly to RMC. Ideally, suspected errors should be reported in written form with a description of the problem and the steps that lead to its occurrence.

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